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FAQ's
Do you accept returns/exchanges?
Providing you have read and adhere to our Returns Policy, we are more than happy to refund your purchase.
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*Note that custom orders only incur a partial refund.
How long until I get my Frankie & Finch order?
Your order will be dispatched same day as your purchase, and delivery may take anywhere between 2-5 business days, depending on your location.
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*Note that custom orders will take longer to arrive, up to several weeks.
Can I customise my order?
To send through a custom order, simply fill out our enquiries form and we will be in touch with further details and next steps.
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*Note a different returns policy applies to custom orders.
Can I send my order as a gift?
Absolutely! Simply enter your recipient's shipping address at checkout, add a sweet note, and it'll be on it's way to their doorstep!
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